Privacy Policy

Since checkout happens over WhatsApp, the information we collect is generally what you share with us directly in order to place and fulfil an order:

• Your name
• Phone number (via WhatsApp)
• Delivery address and pincode
• Order details — items, sizes, quantities, and payment method chosen
• Email address, if you contact us via our contact form or email

We do not collect card or bank details on this website, as payment is currently coordinated over WhatsApp rather than through an online payment gateway.

We use the information you provide to:

• Confirm and process your order
• Arrange delivery through our courier partners
• Contact you about your order, including delivery or payment follow-ups
• Respond to enquiries sent via WhatsApp, email, or our contact form
• Improve our products, website, and customer experience

Order details shared over WhatsApp are stored within WhatsApp itself (as chat history) and, where necessary, noted internally for order fulfilment and delivery coordination. We take reasonable measures to keep this information secure and limit access to those who need it to fulfil your order.

We do not sell or rent your personal information. We do not share your information with third parties, except where necessary to:

• Deliver your order (e.g. sharing your name, address, and phone number with our courier/delivery partner)
• Comply with a legal obligation or valid request from a government authority

We use Google Analytics to understand how visitors use this website — such as which pages are viewed and how visitors arrive at the site — so we can improve it over time. This data is collected in an anonymized/aggregated form and is not used to personally identify you. See our Cookie Policy for more on the cookies this involves.

You can contact us at any time to ask what information we hold about you, to request a correction, or to request that we delete your data from our records (subject to any information we are legally required to retain, such as for tax or accounting purposes). To make a request, email us at bothrassnacks@gmail.com or message us on WhatsApp.

We may update this Privacy Policy from time to time to reflect changes in our practices. The "Last updated" date at the top of this page indicates when it was last revised.