Refund & Cancellation Policy

If your sealed, unopened packet arrives damaged, or you receive the wrong item, we'll arrange a replacement or refund — as long as you let us know within 24-48 hours of delivery, on the same WhatsApp chat you ordered through, with clear photos of:

• The outer packaging/shipping box
• The product itself, showing the damage or the incorrect item received

Once we've verified the photo proof, we'll arrange either a replacement of the affected item or a refund, whichever you prefer.

For food hygiene and safety reasons, we cannot accept returns, refunds, or replacements once a packet has been opened or consumed. This applies regardless of the reason for the return request.

Since our makhana is a consumable food product that cannot be resold once shipped, we're unable to accept returns or offer refunds for "change of mind" or simply not liking a flavor. We'd encourage trying our sample pack or smaller sizes first if you're unsure about a flavor.

If you receive a sealed packet, still within its printed expiry date, that has a genuine quality issue (for example, an off taste or texture inconsistent with our usual roasting standard), message us on WhatsApp with photo proof and we'll arrange a replacement.

You can cancel your order any time before it has been dispatched — just message us on the same WhatsApp chat as soon as possible. Once an order has been shipped/dispatched, it can no longer be cancelled, as it is already on its way to you through our courier partner.

Approved refunds are processed back to the original payment method used (UPI/bank transfer) or adjusted against a Cash on Delivery settlement, as applicable, within a reasonable time after approval. We'll confirm the refund with you over the same WhatsApp chat.

For any replacement, refund, or cancellation request, message us on WhatsApp or email bothrassnacks@gmail.com.